首页>
外国专利>
INTELLIGENT CUSTOMER SERVICE SYSTEMS, CUSTOMER SERVICE ROBOTS, AND METHODS FOR PROVIDING CUSTOMER SERVICE
INTELLIGENT CUSTOMER SERVICE SYSTEMS, CUSTOMER SERVICE ROBOTS, AND METHODS FOR PROVIDING CUSTOMER SERVICE
展开▼
机译:智能客户服务系统,客户服务机器人以及提供客户服务的方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
The present disclosure includes an intelligent customer service system comprising a customer end, a customer service robot, and a human customer-service end. The customer service robot is configured to: receive a session message from the customer end; identify content of the session message; determine whether it is capable of processing the session message based on the identified content; if so, obtain an answer message matching the identified content from pre-stored service resource and transmit the answer message to the customer end; or otherwise, set its state to a session suspended state, obtain a comforting answer message matching the session message from the pre-stored service resource, send the comforting answer message to the customer end, and transmit to the human customer-service end the session message that the customer service robot is not capable of processing or the content of which the customer service robot cannot identify.
展开▼