Computer-implemented method and system for dialogue-supported remote diagnosis of a defect in a technical component and/or system of a vehicle and training method

摘要

The invention relates to a computer-implemented method for dialog-assisted remote diagnosis of a defect in a technical component and/or system of a vehicle (1). The method comprises receiving (S1) natural language data (D1) a description of the defect in the technical component and/or system of the vehicle (1) and aClassification (S2) of the natural language data (D1) into at least one category (K) identifying the defect of the technical component and/or system of the vehicle (1) by a classification algorithm (A1). The invention further relates to a computer-implemented method for providing a classification algorithm (A1)to classify a defect in a technical component and/or system of a vehicle (1). Furthermore, the invention relates to a system for dialogue-assisted remote diagnosis of a defect in a technical component and/or system of a vehicle (1). The invention also relates to a computer program and a computer readable data carrier.