AUTOMATIC EVENT-BASED REQUEST COMMUNICATION (ERC) GENERATION AND ERC ROUTING BASED ON RESOURCE CAPABILITIES

摘要

Disclosed is a system and method of automatically generating an event-based request communication (“ERC”) and routing the ERC to a public safety answering point (“PSAP”) (or other call center) to service the ERC based on PSAP profiles that each specify capabilities of a given PSAP. A client device may be programmed to obtain the capabilities of a relevant PSAP, and generate and communicate an ERC based on the capabilities of the PSAP. The ERC may be generated in a format that the relevant PSAP is capable of processing. The format may include a voice call, a text message, an electronic mail message, a shortwave radio communication, and/or other type of broadband wireless or wireline communication.