Stress response system and method for counseling worker

摘要

The present invention relates to a stress response system for a counseling worker, a customer terminal possessed by a customer conducting a consultation with a counselor, and a device worn by a counselor to respond to a consultation with a customer, received from a customer terminal connected to counseling A headset device having a voice output unit for outputting one voice signal, a voice input unit for receiving the counselor's voice, converting it into an electrical signal and transmitting it to the customer terminal, and collecting voice signals from the customer terminal and the headset device and a central server for calculating a stress index by analyzing the collected voice signals, and outputting a voice signal for responding to a predetermined stress according to the calculated stress index to the customer terminal. According to the present invention, there is an effect that can directly prevent the occurrence of stress in the counseling worker by providing a warning to the customer or a sound that lowers the level of excitement during consulting work in a call center or the like.