SYSTEM AND METHOD FOR MANAGING COUNSEL CODE IN AUTOMATIC RESPONSE SYSTEM

摘要

PURPOSE: the automatic answering system and its method of consulting management system are provided to consulting code by forming consultation of doctors project top down and having supplied the consultation of doctors project formed and consultants. ;CONSTITUTION: customer information database (201) stores customer information. Class code database (202) stores the query type about classification item original code processing result, product, service. Management server (230) provides the Consulting means of consulting to counselor terminal (270). The result main code of consulting management server combination processing and the sequence of product service main code and a query type main code. Consulting consultation of doctors staqtistical data base (203) in the code that the storage of consulting management server generates. ;The 2013 of copyright KIPO submissions;[Reference numerals] (201) client information DB; (202) classification code DB; (203) agreement counts DB; (204) protocol knowledge DB; (210) subscriber exchange; (220) ivr server; (230) agreement management service device