SYSTEMS AND METHODS FOR SCORING USER CONVERSATION SATISFACTION

摘要

A system for scoring user conversation satisfaction. The system comprises one or more memory devices storing instructions, and one or more processors configured to execute instructions to perform operations. The operations comprising receiving data corresponding to a conversation between the user and a third-party service provider. The operations further comprising parsing the data into conversation subsets, and analyzing each respective subset with a first model, the operations further comprising determining a user conversation satisfaction score based on the first model analyzed subset; storing, in a database, the parsed data subsets, and the determined conversation satisfaction score; and training a second model with the data stored in the database.