Determination of topic experts based on activities performed by users

摘要

How to determine subject expertsBy computerMonitoring activities including a series of tasks performed by a user during a period of time;Based on a series of tasksDetermine the topic of activity performed by the user andBy computerRecognizing the user's hesitating pattern associated with the topic during the periodBased on the recognized hesitation patternSpecifies the user's reliability when performing an activityCalculating activity indicators associated with activities andBased on the reliability indicator below the reliability thresholdIdentifying one or more subject experts on a determined topic;Including prompting the user to submitten the support request to at least one of the specified subject experts.