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Systems and methods for detecting and responding to user frustration with electronic devices

机译:用电子设备检测和响应用户挫折的系统和方法

摘要

In various embodiments, a user frustration monitoring and control system may be part of or otherwise be operably coupled to a device to detect and respond to user frustration with the device or with other components in communication with the device. A user frustration monitoring and control system may detect when, out of frustration, a user jars or hits a set-top box or other device in communication with the set-top box, such as a remote-control device or monitor, and will perform an action to address the detected user frustration. This action may be, for example, performing a diagnostic action and/or communicating a helpful message or instructions to the user.
机译:在各种实施例中,用户挫折监测和控制系统可以是或以其他方式可操作地耦合到设备,以检测和响应与设备的用户挫折或与设备通信的其他组件。 用户挫折监测和控制系统可以检测何时,沮丧,用户罐或命中机顶盒或其他设备与机顶盒(例如遥控设备或监视器)进行通信,并且将执行 解决检测到的用户挫折的行动。 该动作可以是例如执行诊断动作和/或将有用的消息或指令传送给用户。

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