An intent system and method of determining intent in a process journey

摘要

A method of determining intent is provided. The method includes determining alphanumeric identifiers for interactive events, and determining journeys based on a flat sequence of alphanumeric identifiers, including an alphanumeric identifier as a ‘from’ target and an alphanumeric identifier as a ‘to’ target, and all of the ordered alphanumeric identifiers in between. At least one journey is assigned based on a given interactive event(s) represented as alphanumeric identifiers.