Appointment information calling system during call and method

摘要

The present invention relates to a system for calling appointment information during a call, comprising: a recording module for recording, storing and managing conversations during a call; An appointment term sensing module for extracting a preset appointment term from the conversation, and determining that the appointment term is determined by determining that an appointment is included in the conversation when the sum of the weights of the extracted appointment terms exceeds a reference value; Appointment information extraction that creates appointment information by indexing the m conversations previously stored in the conversation and call recording DB containing the confirmed appointment terms, and by extracting the time zone corresponding to the preset appointment discovery rule from the conversation during the call and the indexed conversation module; An appointment time zone search module for arranging time zones matched with appointment information in time series according to an overlapping time zone calculation rule; And an appointment output module that converts the appointment information into voice and outputs it according to the sorted time zone.