Utterance system, utterance recommendation device, utterance recommendation program and utterance recommendation method

摘要

Problem to be solved: to reduce the load of the operator and realize the prior dialogue.The talking system 10 includes an operator terminal 12 and a robot 16, and the operator controls the operation of the robot using an operator terminal.The robot speaks to the interviewer at least in response to the control of the operator.In response to this, when the dialog is spoken, the speech of the utterance content is acquired by the utterance content generating apparatus 18, and the focus word is extracted from the acquired voice and the emotional value is calculated based on the phrase extracted from the acquired speech.The utterance content generating apparatus generates the utterance content for the text of the focus word and transmits it to the operator terminal.The utterance content generating apparatus transmits the predefined utterance content to the operator terminal on the basis of the emotional value.A button corresponding to the utterance content transmitted from the utterance content generating apparatus is displayed on an operator's screen (200) displayed on the touch display (84) of the operator terminal.That is, the utterance is recommended to the operator.Diagram