A method for determining current capacity allocation and available capacity of an assignee may include determining an individual resource capacity for each open issue assigned to the assignee. The individual resource capacity is based on a workpoint assigned to each open issue and a skill level of the assignee. The workpoint represents an amount of effort required to complete each open issue. The method may also include determining the current capacity allocation by summing individual resource capacities for the assignee, determining a capacity hours by identifying a number of hours in a certain work period, determining the available capacity of the assignee by subtracting the current capacity allocation for the assignee from the capacity hours, and outputting the current capacity allocation and the available capacity of the assignee.
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