SYSTEM ENABLING A SALESPERSON TO CHAT WITH A CUSTOMER BROWSING THE SALESPERSON'S WEB SITE

摘要

Transactions carried out using a communications network are facilitated bysystems and methods which enable representatives of a marketing party toinitiate private, one-on-one communications with potential buyers. When apotential buyer expresses an interest in particular goods or services bylogging onto a web site a unique identifier can be assigned to that visitor. Arepresentative can be alerted to the presence of the visitor. Being aware ofthe visitor enables the representative to initiate interactive communicationswith the visitor. The progress of the visitor through the pages of the sitecan be tracked to assess the effectiveness of the site.