A SYSTEM, METHOD AND COMPUTER PROGRAM FOR DETERMINING CAPABILITY LEVEL OF PROCESSES TO EVALUATE OPERATIONAL MATURITY IN AN ADMINISTRATION PROCESS AREA

摘要

A system, method, and article of manufacture consistent with the principles of the present invention are provided for determining capability levels of a user administration process area when gauging a maturity of an operations organization. First, a plurality of process attributes are defined. Next, a plurality of generic practices are determined for each of the process attributes. The generic practices include base practices such as receiving information from human resources regarding employee events, adding users to a plurality of systems, changing user information on each of the systems, deleting user information on each of the systems, and/or notifying parties periodically of a user administration status. Thereafter, a maturity of an operations organization is determined based at least in part on the achievement of the generic practices.