System and method for costumer interaction with call centers using wireless network technology

摘要

Systems and methods for providing wireless device users interactivity with call centers and/or other e-commerce or IP-enabled Websites is described. An entrypoint configured for receiving data transmitted through a network from a wireless device receives transmission from a wireless device. A call center server provides interactivity between the wireless device and the call center server via the entrypoint. A request from a wireless device is received at an entrypoint configured for allowing wireless device communication with a call center server, and a connection is accepted and established through the entrypoint that acts as the interface to the call center server. A customer using the wireless device can continue to access the Website to browse information and/or receive continuous EWT information, and/or wait off-line. When an agent finally becomes available, the call center server notifies an agent and sets up the connection to the customer=s wireless device via the web server. The wireless customer engages in an interactive session with the call center.