CUSTOMER MANAGEMENT SYSTEM, CUSTOMER MANAGEMENT METHOD, CUSTOMER MANAGEMENT DEVICE, COMPUTER-READABLE RECORDING MEDIUM WITH PROGRAM RECORDED THEREON AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To enable a customer to be treated impartially according to its technical level and to receive benefits of maintenance service at need.;SOLUTION: This customer management system is provided with a maintenance history information holding part 11a for holding information on a customer's maintenance use history, an updating part 10a for updating information on the maintenance use history saved in the maintenance history information holding part 11a, and an advantage giving part 10b for giving an advantage to the customer according to the maintenance use history of the customer held in the maintenance history information holding part 11a.;COPYRIGHT: (C)2002,JPO