SCHEDULING AND PLANNING BEFORE AND PROACTIVE MANAGEMENT DURING MAINTENANCE AND SERVICE IN A NETWORK-BASED SUPPLY CHAIN ENVIRONMENT

摘要

A system, method and article of manufacturer are provided for proactive management during maintenance and service in a network-based supply chain environment. Telephone calls, data and other multimedia information are routed through a network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The network includes a Proactive Threshold Manager which forewarns service providers of an impending breach of contact. The Proactive Threshold Manager sends an alarm to the service provider when the current level of service will miss a service level agreement to maintain a certain level of service.