METHODS AND SYSTEMS FOR INTELLIGENT ROUTING BASED ON PRESENCE DETECTION AND FOR MULTIMODAL PRESENCE DETECTION

摘要

In one preferred embodiment, a message which is to be routed to one of a plurality of authorized parties comprising a first authorized party (34) and a second authorized party (40), is received by a routing system (12). A Web service (26) is polled to detect for a presence of the first authorized party (34). After determining that the presence of the first authorized party remains undetected over an allocated time interval, the Web service is polled to detect for a presence of the second authorized party (40). In response to detecting the presence of the second authorized party, the message is routed to an active communication device (42) associated with the second authorized party.