Quality monitoring of IT services, e.g. hardware and or software maintenance contracts, or out-sourced IT services, using a program for simulating service provision

摘要

Method for quality monitoring of IT services in which fixed performance levels of a service level agreement (SLA) are linked with damage clauses and stored so that these can be used for customer specific control of service simulators. Independent claims are also made for a computer system, computer program, computer storage medium and method for uses of a computer system for quality control of IT services.