SERVICE OPERATION MANAGEMENT DEVICE, SERVICE OPERATION SYSTEM, SERVICE OPERATION METHOD USED FOR SAME, AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a support service management device integrating a plurality of service systems in which an individual support system accurately counts the service provided to a user, and which maintains each original management system as much as possible.;SOLUTION: An individual independent service part 3-1 to 3-n counts the number of times of the service to a user terminal 2. A composition point 1 joins each service part 3-1 to 3-n, and it is set as an exclusive interface for external via the interface to the external of a support service operation system. The composition point 1 manages information, which is extracted from the existing service part 3-1 to 3-n, and sets answer count information of the existing service part 3-1 to 3-n which is positioned in a lower layer.;COPYRIGHT: (C)2004,JPO