Merchandise return system with value added returns processing (dispositioning)

摘要

A method that facilitates customer returns of merchandise. The method makes use of a distributed system of returns centers. Customer returns are made using machine readable return labels. The labels are addressed so that they are initially shipped to a returns center closest to the customer, thereby enabling “reverse zone skipping”. The labels also identify the package, such as by invoice number. Once a package is received at the returns center, the label is scanned into a processing system that also stores various returns “rules”, including rules for dispositioning returns.