A method of evaluating the quality management characteristics of a business is disclosed. The method includes identification of criteria for evaluating the business, said criteria comprising one or more of customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships; providing a quantitative grade for each of the identified criteria; evaluating the quantitative grade for each of the identified criteria; and providing an output of favorable or unfavorable evaluation results based upon evaluating the quantitative grade for each identified criteria.
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