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Method and System for driving Customer needs, Staff Development and the analysis of routing based client in person.

机译：驱动客户需求，员工发展以及基于路线的客户亲自分析的方法和系统。

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摘要

A method and System implemented based on a computer to drive a customer's needs, Staff Development and Analysis for Call routing based on the person.

机译：一种基于计算机来实现驱动客户需求的方法和系统，员工开发和基于人员的呼叫路由分析。