METHOD FOR ASYNCHRONOUS EVENT HANDLING FOR VIDEO STREAMS IN INTERACTIVE VOICE RESPONSE SYSTEMS

摘要

: A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught bu a scirpt of an IVR system at any time during a call. Second, the illustrativ embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions response to a stream related event without halting or interfering with other tasks of the IVR script.