SYSTEM AND METHOD FOR INTEGRATING AND MANAGING E-MAIL, VOICEMAIL AND TELEPHONE CONVERSATIONS USING SPEECH PROCESSING TECHNIQUES

摘要

A system and a method are provided. A textual transcript of a recorded voicecommunication is received. Text from a non-voice communication is received.Information aboutthe textual transcript of the recorded voice communication and the text fromthe non-voicecommunication is provided such that a user can manage a group ofcommunications, based at leastin part on the textual transcript of the recorded voice communication and thetext from thenon-voice communication.