SUPPORT SYSTEM COPING WITH COMPLAINT

摘要

PROBLEM TO BE SOLVED: To support coping with a complaint after a buying and selling contract of merchandise or service by acquiring the actual business condition of each sales person while preventing complaints from purchasers and collecting data that can sufficiently explain to the complaints even if the complains are made.;SOLUTION: This support system coping with the complaint supports coping with the complaint after the buy and sell agreement by a client terminal 1 and an questionnaire information server 3. When determining that there is a problem in the sales person's way of coping with business based on questionnaire information transmitted from the questionnaire information server, e-mail mentioning to the effect of advising a purchaser to cooling off is transmitted to the purchaser from the sales company side.;COPYRIGHT: (C)2009,JPO&INPIT