SERVICE EVALUATION SYSTEM, SERVICE EVALUATION METHOD, RECORDING MEDIUM STORING SERVICE EVALUATION PROGRAM

摘要

A service evaluation system that evaluates a service in an IT system providing the service to a service user using an IT resource operated by a service operator includes a log acquisition part that acquires log data of the IT resource from a log data storage part, an interpretation data storage part that stores interpretation condition data representing a standard for interpreting the log data and interpretation result data representing a use state of the service by the service user, associated with the interpretation condition data, and a log evaluation part that extracts and outputs the interpretation result data stored in the interpretation data storage part, when the log data acquired by the log acquisition part satisfies the standard represented by the interpretation condition data.