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SYSTEM AND METHOD FOR REPORTING INFORMATION FROM AUTOMATED DIALOG SYSTEMS
SYSTEM AND METHOD FOR REPORTING INFORMATION FROM AUTOMATED DIALOG SYSTEMS
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机译:用于报告来自自动对话系统的信息的系统和方法
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摘要
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.
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