A quality inspection method comprises: confirming quality inspection objects and the corresponding quality inspection content (201); searching a system that the quality inspection data needed for this quality inspection is stored in, base upon the confirmed quality inspection objects and the corresponding quality inspection content, then fetching the corresponding quality inspection data from said system (202); and calculating the quality inspection result according to the fetched quality inspection data (203). Using this quality inspection method, it may do some hierarchy quality inspections on different service representatives in different systems, and then may store quality inspection results in the same database, thus, it is convenient for doing query, statistics, analysis and so on. A quality inspection system comprises a database and a quality inspection device, wherein the quality inspection device comprises a user inputting unit and a main control unit.
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