EXPERT SYSTEMS AS A METHOD OF DELIVERING DIAGNOSTIC, PROBLEM SOLVING, AND TRAINING TECHNICAL SERVICES TO CUSTOMERS

摘要

An expert system may be utilized for providing and receiving interactive, computer-implemented support services related to chemical processing units. The expert system may include a knowledge base that contains information coded in the form of rules, decision tress, and logic and a database that stores and handles various types of information related to the expert system. A query component receives a query that may be a problem, a performance issue, or a training request selected from a list or diagram or otherwise generated by a customer. An answer component utilizes the knowledge base, the database, an external database, and/or an expert to provide one or more answers to the query. A question and answer session may be initiated by the expert system in order to gain further information and detail related to the query. Supplemental information and the identified answers may be provided to the customer.