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SYSTEM AND METHOD FOR PROVIDING IP CENTREX BASED CALL CENTER SERVICE, METHOD FOR PREPARING THE SERVICE
SYSTEM AND METHOD FOR PROVIDING IP CENTREX BASED CALL CENTER SERVICE, METHOD FOR PREPARING THE SERVICE
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机译:提供基于ip centrex的呼叫中心服务的系统和方法,该服务的制备方法
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摘要
A system and a method for providing an IP Centrex based call center service and a method for preparing the service are provided to supply a call center service to plural companies by providing a call to an IP phone of a selected consultant. An IP based switch(110) processes and distributes a call from the outside, and a CTI(Computer and Telephony Integration) server(130) stores the registration information of a consultant who is registered through grouping for each provider, and selects a consultant, who is supposed to connect a call from the outside, according to registration information. The IP based switch transmits the call to an IP phone of the selected consultant.
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