CUSTOMER APPROACH SUPPORT SYSTEM FOR RECOMMENDING REPLACEMENT OF MULTI-FLUID OF AUTOMOBILE

摘要

PROBLEM TO BE SOLVED: To provide a method capable of securing the service life, or the like, of automobile, and contributing to business of own company, by teaching a customer the need for the replacement of fluid as a cause of demerit.;SOLUTION: The free diagnosis of AT and CVT fluid is recommended to a customer, and approval for the free diagnosis is obtained from the customer; for an automobile free of the risk that elements are blocked due to the extreme dirt of fluid, free-of-charge diagnosis operation is continued to the end; the quality of the fluid state obtained from the diagnostic operation is reported to the customer; merchandise is explained to the customer regarding the merits brought about from the fluid replacement; the exchanging operation of fluid is performed and ended, in response to the request from the customer; and DM or fliers for promoting the revisit of a store are sent out to the customer who has considered fluid replacement from the diagnostic result report.;COPYRIGHT: (C)2010,JPO&INPIT