METHOD AND SYSTEM FOR EVALUATING QUALITY INSPECTION

摘要

A method for evaluating quality inspection and system are provided. The method includes: determining an evaluation task and candidate service representatives of an evaluation process, and automatically fetching a service representative from the candidate service representatives; automatically acquiring service record data of the fetched service representative; and determining and storing a result of the evaluation process according to the obtained service record data. The system includes a task distributor (Auto Task Distribute), an automatic fetching device (AutoFetch), and an evaluation executor. Thus, a comprehensive, accurate, objective, fair, and just evaluation result is ensured.