System and method for automating travel agent operations

摘要

A system and method for automatically performing actions in response to a user making travel arrangements. Delivery services, such as postal and parcel services, are instructed to take certain actions while the user is traveling. For example, the delivery can be instructed to hold packages for pickup by the user, deliver the packages to the user when the user returns, or forward the packages to another location. In addition, a system and method for notifying a company mailroom with travel instructions is included. An electronic calendar is automatically updated with information related to the user's travel plans. Other users with access to the calendar can view the user's travel agenda. The user can gather travel specific details from the calendar for use in traveling, for example the flight and hotel information, is readily available. The user's telephone can also be configured as preferred by the user. Calls can be forwarded to the user's travel location, voice mail greetings can be updated to reflect the user's out-of-office status, and backup and emergency information can be updated. Destination information such as driving information, GPS data for use by GPS devices, medical services information, and civic, cultural, or attraction information can be downloaded to the user for use while at the destination.