VIDEO AUTOMATIC RESPONSE SYSTEM AND A VIDEO ARS SERVICE PROVIDING METHOD FOR OFFERING THE VIDEO AUTOMATIC RESPONSE SYSTEM SERVICE BETWEEN AN VIDEO CALL TERMINAL AND VOICE ARS CENTER

摘要

PURPOSE: A video ARS and a video ARS service providing method are provided to save cost for the development of new video automatic response system equipment by offering video ARS service through the existing voice ARS equipment.;CONSTITUTION: A storage unit(250) stores the video for offering the video ARS service. The video call terminal(110) and video call channel are established by the call processing unit, and the ARS center(170) and voice calling channel are setup. The guide voice message received from the ARS center is transmitted to the video call terminal. An image offering unit(270) extracts the image corresponding to the guide voice from the storage unit to transmit through the call processing unit to the video call terminal.;COPYRIGHT KIPO 2010