SYSTEM, AN APPARATUS AND A METHOD FOR PROVIDING A MOBILE VIDEO CONTACT CENTER SERVICE, CAPABLE OF PROVIDING VARIOUS VIDEO SERVICES BY A VIDEO SERVICE MENU THROUGH VIDEO, VOICE AND TEXT

摘要

PURPOSE: A system, an apparatus and a method for providing a mobile video contact center service are provided to enable a user to use a customer center service by watching, listening and reading through a screen of a mobile communication terminal, thereby maximizing convenience in use of a customer center.;CONSTITUTION: An exchange(404) transmits a video call setting request message corresponding to a called number to a gateway(410). The called number is received from a mobile communication terminal. A media signal processing unit(421) receives the video call setting request message from the gateway. The gateway connects the first communication path between the mobile communication terminal and the media signal processing unit. A media generating unit(422) searches video data corresponding to the called number. The media generating unit outputs the video data to a screen of the mobile communication terminal through the first communication path.;COPYRIGHT KIPO 2010