CONDUCTING A FINANCIAL INSTITUTION INTERACTION ACROSS MULTIPLE FINANCIAL INSTITUTION CHANNELS

摘要

Systems, methods, and computer program products are provide for initiating a financial institution interaction, such as financial solution recommendation interaction or the like, on a first financial institution channel and subsequently seamlessly completing the interaction on a second financial institution channel. The movement of the interaction from one channel to another allows the customer flexibility in completing the interaction and accommodates the customer's time constraints. The financial institution channels may include a financial institution banking center channel, an online banking channel, an ATM channel, a mobile application channel, a kiosk channel, a call center channel, a point-of-sale channel or the like.