CUSTOMER INTERACTION MANAGEMENT FOR AN AUTOMATED INTERACTIVE CUSTOMER INTERFACE FOR AN AUTOMOTIVE FACILITY

摘要

A system for interacting with onsite customers at an automotive facility when operating personnel normally present at the facility are not present, such as after hours. The system may comprise a free-standing kiosk having a data input interface device and data processing capabilities. The data processing capabilities may enable a customer to initiate transactions such as service transactions, lease transactions, and purchase transactions. The automotive facility may have an onsite server linked to the kiosk but located out of view therefrom. The kiosk and onsite server may be connected to the internet and may be functional to conduct transactions in whole or in part over the internet.