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METHOD AND SYSTEM UTILIZING USER-STATE-MONITORING OBJECTS AND RELEVANT DATA TO MONITOR AND PROVIDE CUSTOMER SERVICE ONLINE
METHOD AND SYSTEM UTILIZING USER-STATE-MONITORING OBJECTS AND RELEVANT DATA TO MONITOR AND PROVIDE CUSTOMER SERVICE ONLINE
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机译:利用用户状态监视对象和相关数据来在线监测和提供客户服务的方法和系统
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摘要
A system and method for providing customer service to a website user online, includes downloading a user-state-monitoring object and a user profile from a website to a client site when a website user loads up any web page through the website, wherein the user-state-monitoring object is configured to monitor and analyze the website user's behavioral patterns in real time by comparing the user's actions to a set of pre-defined business rules, and utilizing the user-state-monitoring object to notify an available customer service representative and enable communication between the customer service representative and the website user.
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