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SYSTEM FOR ESTABLISHING OUTBOUND COMMUNICATIONS WITH CONTACTS FROM A CALL CENTER
SYSTEM FOR ESTABLISHING OUTBOUND COMMUNICATIONS WITH CONTACTS FROM A CALL CENTER
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机译:通过呼叫中心与联系人建立出站通信的系统
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摘要
A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.
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