INCIDENT MANAGEMENT SYSTEM AND INCIDENT MANAGEMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide an incident management system in which when outputting a plurality of fault messages because of one system fault, these associated fault messages can be collectively handled.SOLUTION: An incident management system 1 is provided in which, on the basis of a fault message outputted by a fault monitoring system 3, the fault message is registered and managed as an incident. The system includes an incident registration section 10 which registers a fault event based on a fault message in an incident DB 11 as an incident, and an association determination section 20 which retrieves information on fault messages and associated fault messages previously registered in an association rule DB 21 for the fault message, acquires the information on an associated fault message, retrieves output contents of fault messages within a predetermined range close to fault occurrence in the fault monitoring system 3 and, when the acquired associated fault message is outputted, the associated fault message is added to and recorded in the incident DB 11.