BUSINESS PROCESS MANAGEMENT SYSTEM WITH IMPROVED COMMUNICATION AND COLLABORATION

摘要

Techniques are provided for enabling communications between a business process and an external entity, by a) receiving notification data from a business process of a computer-based business process management system, b) applying a set of rules to any of the notification data to select an external entity to whom a communication will be sent, select a communications channel from among a plurality of communications channels associated with the external entity, and generate the communication from any of the notification data in a manner that conforms to the selected communications channel, and c) sending the communication to the external entity via the selected communications channel.