A provider of remote information technology infrastructure monitoring services obtains, from a customer, via a remote managed infrastructure services web site, a choice of at least one remote managed information technology infrastructure monitoring service for an information technology infrastructure of the customer, and corresponding data necessary to provide the at least one service. Based on the choice and the necessary data, the provider determines at least two different options for providing the at least one monitoring service, including at least price and service coverage. The provider obtains from the customer, via the remote managed infrastructure services web site, a selection of one of the at least two options. While providing the at least one monitoring service for the information technology infrastructure of the customer in accordance with the selection and the necessary data, during a predetermined period of time, monitoring data is collected and analyzed to develop a revised price for future provision of the at least one monitoring service by the provider to the customer.
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