SYSTEM AND METHOD FOR IMPROVING CUSTOMER SERVICE WITH MODELS FOR SOCIAL SYNCHRONY AND HOMOPHILY

摘要

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing resources. A system for managing resources is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying at least one user behavior during a first time interval for at least one user in the group of users and associated with an event in a second domain different than the first domain. The system is further configured for providing a response associated with the second domain for at least other users in the group of users during a second time interval after the first time interval. In the various embodiments, the response is based on the event and the at least one user behavior associated with the event.