Communication method and system for determining a sequence of services linked to a conversation

摘要

The present invention concerns a method for determining a sequence of services linked to a conversation in which a user (12) takes part from a communication system (1), as well as the associated communication system (1). According to the invention, the method includes the following stages:retrieval (E2) of all the expressions used during the conversation;semantic analysis (E31) of the expressions retrieved;selection (E32) of a plurality of services from a list of services previously saved, based on at least said semantic analysis, with each service of said list able to be launched from said communication system (1);contextual analysis (E33) of the expressions used during the conversation;determination of a sequence of said services selected based on the contextual analysis;display (E4) on said communication system (1) of the sequence of services selected.