Methods and Systems For Categorizing a Customer of a Service as a Churner or a Non-Churner

摘要

In one particular aspect a method for categorizing a user of a communication service as a churner or non-churner is provided. In some embodiments, the method includes obtaining call data for the user. Next, the call data is used to determine a value (v1) for a graph parameter for the user, the graph parameter being one of: (a) an out-degree parameter, (b) a Shapley Value parameter, (c) a proximity prestige parameter, and (d) closeness centrality parameter. Next, the determined value (v1) is used to determine a churn value (cv). The churn value (cv) is then used to categorize the user as a churner or a non-churner.