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Automatic Supervisor Intervention for Calls in Call Center Based Upon Video and/or Speech Analytics of Calls
Automatic Supervisor Intervention for Calls in Call Center Based Upon Video and/or Speech Analytics of Calls
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机译:基于呼叫的视频和/或语音分析的呼叫中心中呼叫的自动主管干预
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摘要
A method, a system and computer readable storage media facilitate establishing a plurality of simultaneously occurring communication sessions between call agent devices and customer devices at a call center communication system. Each communication session is monitored to determine a priority score associated with each communication session, where each priority score provides an indication of a potential problem associated with the corresponding communication session. An indication of the priority score associated with each communication session is provided to a supervisor device.
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