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Method and system for automatic supervisor intervention in problematic calls in a call center
Method and system for automatic supervisor intervention in problematic calls in a call center
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机译：在呼叫中心中有问题的呼叫中自动管理人员干预的方法和系统
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摘要
According to one embodiment of the invention, a method for processing a call in a call center includes monitoring a characteristic of at least a portion of the call, comparing the characteristic to a threshold for the characteristic, and generating a signal indicative of a potential problem call based on the comparison.
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