首页>
外国专利>
System and method for language variation guided operator selection
System and method for language variation guided operator selection
展开▼
机译:语言变化指导操作员选择的系统和方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.
展开▼