SYSTEM AND METHOD FOR EVALUATING INTENT OF A HUMAN PARTNER TO A DIALOGUE BETWEEN HUMAN USER AND COMPUTERIZED SYSTEM

摘要

A system and method for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the method comprising predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and subsequent to receipt of the confirmation, gathering second data and employing the second data to provide service to the user to suit the user's confirmed intent.